Frequently Asked Questions
1
Do you charge hourly?
Not usually. Every home and business is different, so quoting an “hourly rate” without seeing the space can lead to confusion. We prefer to do a walkthrough, ask questions, and then give you a price that covers the complete job. That way, you know the final cost up front, with no surprises.
2
Can I buy my own equipment, or do you sell it?
Both. We sell all major brands, often at prices better than the big box stores. But if you’ve already purchased your own gear, we’re happy to design and install it for you. See our Services page for the brands we carry.
3
Will you provide an estimate before starting?
Yes. Our estimates cover the entire job, not just a block of hours. If it takes longer than expected, that’s on us. The only time your price would change is if you decide to add services or equipment beyond the original quote.
4
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, checks, cash, Venmo, and Zelle. (We joke about rough-cut diamonds, but haven’t had anyone test us on that yet!)
5
Do you handle both new installs and fixing existing systems?
Yes. We’re known for clean, new installs—but we also help clients rescue or upgrade systems that never worked right the first time.
6
Do you work on commercial projects too?
Yes. In addition to homes, we’ve designed and installed systems for offices, churches, and small businesses. If you’re not sure if we can help, just ask.